Shipping & Returns
Shipping Policy
- We offer FREE shipping for orders over $40.
- Standard shipping under $40 is a flat rate of $9.95. Rural and remote areas may take longer.
- PLEASE NOTE: expect delivery delays during peak periods, such as Christmas.
- Once your order has been dispatched, you will receive an email with tracking information.
- Please ensure that your shipping address is correct when placing your order. We are unable to redirect orders once they have been dispatched.
- If the incorrect address is provided on purchase, you will be responsible for any redirection fees.
International Shipping:
- We currently offer shipping within Australia. We do not ship internationally at this time.
Exchange and Refund Policy
Exchanges and refunds:- A purchase is eligible for an exchange or refund if the product is damaged or defective.
- Please contact us within 14 days of receiving your product at hello@howlovelyco.com to request a return or exchange.
- Please provide photos of the damaged product, including the packaging it arrived in to assist with our investigation.
- The item must be unused, in the original packaging, and in the same condition as when you received it.
- If the item is not found to be damaged or faulty, you will be responsible for the cost of return shipping.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process a refund to your original method of payment including the returned delivery cost. Please note that it may take 5-10 business days for the refund to appear on your account depending on your bank or payment provider.